Hillcroft Industries Achieves 500% Productivity and Boosted Customer Satisfaction

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When the management team at Hillcroft Industries set out to upgrade its quality management processes, it embraced the opportunity to bring much-needed improvements to its organizational structure and work practices. What had worked for decades was rapidly collapsing in the face of growing market uncertainty and increasing competitive pressures. The company needed a way to improve product quality, on-time delivery and cost controls while establishing a framework for continuous improvement.

To meet these challenges, Hillcroft contracted with SAI Global to provide quality management system (QMS) certification services through ISO, an independent, non-governmental international organization. The decision has proved to be instrumental in helping the company transform its business model, positioning it for sustained growth with existing customers while opening the door to new markets and new opportunities.

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HILLCROFT INDUSTRIES PARTICIPATES IN CHAMBER OF COMMERCE RIBBON CUTTING

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Muncie, IN – October 3, 2017 – The rain didn’t stop the celebration at Hillcroft Industries!  Attendees  enjoyed information, refreshments and tours during the event which lasted approximately an hour.  Michael Whitlock, Vice President of Business Operations stated, “It was a real pleasure to showcase the ISO 9001:2015 certification for our Quality Management System with the people of Muncie!”

HILLCROFT INDUSTRIES’ 501 WEST AIR PARK LOCATION RECEIVES ISO 9001:2015 CERTIFICATION FOR ITS QUALITY MANAGEMENT SYSTEM

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Muncie, IN – September 7, 2017 – Hillcroft Industries, a division of Hillcroft Services, Inc., received its ISO 9001:2015 certificate of registration for it quality management system on July 19, 2017.

Hillcroft Industries, formerly Cannon Industries, has performed parts assembly, packaging, kitting, collating, and sorting work for various industries in East Central Indiana for over 60 years.  Customers have included local businesses, OEMs, Tier 1 automotive suppliers, and international manufacturers and distributors from various industries.

“ISO 9001:2015 certification is a significant milestone for Hillcroft Industries and its employees.  It demonstrates Hillcroft’s commitment to a quality management system that focuses on the process approach, continuous improvement, and a robust customer focus that delivers consistent, quality results,” according to Mike Salmon, Vice President of Business Development, who led the company and initiated its journey toward certification. “It’s been a long journey and a cultural shift for many within the company who were unaccustomed to standardized work practices and quality principles.  The implementation of a solid quality management system has been transformative for the company, its employees, and the customer who has recognized the results of everyone’s efforts.  The ISO 9001:2015 certification from SAI Global was icing on the cake and affirms our quality management system and helps prepare us for continued, sustainable growth.”

ISO 9001:2015 is an international standard which specifies requirements for a quality management system that wishes to demonstrate the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and aims to enhance customer satisfaction.

HILLCROFT INDUSTRIES RIBBON CUTTING OCTOBER 5TH

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Muncie, IN – September 7, 2017 – Please join us for a Ribbon Cutting to celebrate Hillcroft Industries’ certification of its quality management system to ISO 9001:2015. Hillcroft Industries offers a wide array of cost-saving, quality services that include automotive assembly, parts inspections, packaging, sorting, kitting, collating, labeling, warehousing and more.  They are located at 501 W. Air Park Drive, Muncie, Ind. The Ribbon Cutting will take place at October 5th at 9:30 a.m. with tours to follow until 10:30 a.m.